A Complete Guide to Returns and Refunds
April 27, 2026
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returns
refunds
guide
Nobody wants to return a product, but when you need to, we make it straightforward. Here is everything you need to know about returns and refunds on Khansland Shop.
Return eligibility:
- You have 7 days from delivery to initiate a return
- The product must be in its original packaging, unused and undamaged
- Electronics must include all accessories and documentation
- Fashion items can be returned if tags are still attached
- Perishable goods and personal hygiene products are non-returnable
How to initiate a return:
1. Go to your Orders page and find the order
2. Click the Return button next to the product
3. Select a reason (wrong item, defective, not as described, changed mind)
4. Upload photos if the item is damaged or not as described
5. Choose your preferred refund method: bKash, bank transfer, or Shop credit
What happens next:
- The seller has 48 hours to accept or dispute the return
- If accepted, you will receive a return shipping label
- Pack the item securely and hand it to the courier
- Once the seller confirms receipt, your refund is processed
Refund timelines:
- bKash refund: 1-2 business days
- Bank transfer: 3-5 business days
- Shop credit: Instant — and you get a 5% bonus on the credit amount
Dispute resolution:
If the seller disputes your return, our support team reviews the case. We look at product photos, order details, and communication history. Most disputes are resolved within 72 hours. In cases where both sides have legitimate concerns, we often offer a partial refund as a fair compromise.
Pro tip: Always record a video when opening expensive products. This serves as evidence if the item arrives damaged or is not what you ordered.
Return eligibility:
- You have 7 days from delivery to initiate a return
- The product must be in its original packaging, unused and undamaged
- Electronics must include all accessories and documentation
- Fashion items can be returned if tags are still attached
- Perishable goods and personal hygiene products are non-returnable
How to initiate a return:
1. Go to your Orders page and find the order
2. Click the Return button next to the product
3. Select a reason (wrong item, defective, not as described, changed mind)
4. Upload photos if the item is damaged or not as described
5. Choose your preferred refund method: bKash, bank transfer, or Shop credit
What happens next:
- The seller has 48 hours to accept or dispute the return
- If accepted, you will receive a return shipping label
- Pack the item securely and hand it to the courier
- Once the seller confirms receipt, your refund is processed
Refund timelines:
- bKash refund: 1-2 business days
- Bank transfer: 3-5 business days
- Shop credit: Instant — and you get a 5% bonus on the credit amount
Dispute resolution:
If the seller disputes your return, our support team reviews the case. We look at product photos, order details, and communication history. Most disputes are resolved within 72 hours. In cases where both sides have legitimate concerns, we often offer a partial refund as a fair compromise.
Pro tip: Always record a video when opening expensive products. This serves as evidence if the item arrives damaged or is not what you ordered.
