Privacy Policy

Khansland ("we", "us", "our") is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights.

1. Information We Collect

• Account data: name, email address, phone number, delivery address.
• Order data: purchase history, payment method (not card details), delivery status.
• Usage data: pages visited, search terms, device and browser type, IP address.
• Communications: messages sent via our chat or support system.

2. How We Use Your Information

• To process and fulfil your orders.
• To send order confirmations and delivery updates.
• To improve our platform and personalise your experience.
• To detect fraud and ensure platform security.
• To comply with legal obligations under Bangladeshi law.

3. Sharing of Information

We do not sell your personal data. We may share it with:

• Vendors — only the delivery details needed to fulfil your order.
• Payment processors — for secure transaction handling.
• Courier partners — name, address, and phone for delivery.
• Legal authorities — where required by law.

4. Cookies

We use cookies to keep you logged in, remember your cart, and analyse site traffic. You can disable cookies in your browser settings, though some features may not function correctly.

5. Data Retention

We retain your account data for as long as your account is active, and order records for up to 7 years to meet accounting and legal requirements.

6. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us. We will respond within 30 days.

7. Contact

For privacy-related queries: privacy@khansland.com.bd